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+55 19 34243703
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[email protected]
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+55 19 34243703

Política de Privacidade

This policy has been in effect since September 2022.

 

LojaLab, a private legal entity, takes your privacy seriously and is committed to protecting the security of data belonging to all customers, partners, suppliers, and users of the website under the domain lojalab3.lojavirtualnuvem.com.br and any other website, store, or application operated by the retailer.

This Privacy Policy explains how we collect, use, and disclose information during your visits to our store and in the messages we exchange with you.

This Privacy Policy applies only to information collected through the store.

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU ACKNOWLEDGE AND AGREE TO THE TERMS OF THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS FOR PROCESSING THE PERSONAL DATA YOU PROVIDE IN THE STORE.

This Privacy Policy provides an overview of our privacy practices, the choices available to you, and the rights you may exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, contact us at [email protected].

This Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the store. Accessing those links will take you away from our site and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about third-party websites or their privacy practices, which may differ from ours. We recommend reviewing the privacy policy of every site you interact with before allowing the collection and use of your Personal Data.

If you provide us with Personal Data about other individuals, you declare that you are authorized to do so and that you have obtained the necessary consent to allow the use of such information under this Privacy Policy.

Section 1 – Definitions

For the purposes of this Privacy Policy:

  1. “Personal Data”: any information that directly or indirectly identifies or can identify a natural person, such as name, taxpayer ID, date of birth, IP address, among others.
  2. “Sensitive Personal Data”: any information that reveals, in relation to a natural person, racial or ethnic origin, religious beliefs, political opinions, trade-union membership, or data concerning health or sex life, genetic or biometric data.
  3. “Processing of Personal Data”: any operation performed on Personal Data, by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction. Any other operation provided for under applicable law is also considered Processing of Personal Data.
  4. “Data Protection Laws”: all legal provisions regulating the Processing of Personal Data, including but not limited to Brazilian Law No. 13,709/18, the General Data Protection Law (LGPD).

Section 2 – Use of Personal Data

We collect and use Personal Data to manage our relationship with you and better serve you when purchasing products and/or services in the store, personalizing and improving your experience. Examples include:

  1. Enabling you to purchase products and/or services in the store;
  2. Confirming or correcting the information we hold about you;
  3. Sending information we believe may be of interest to you;
  4. Personalizing your store experience;
  5. Contacting you via the phone number and/or email address provided. We may contact you in person, by voicemail, through auto-dialing equipment, by text message (SMS), by email, or by any other means your device can receive, as permitted by law and for reasonable business purposes.

Personal Data provided may also be used as we deem necessary or appropriate: (a) under Data Protection Laws; (b) to comply with legal process; (c) to comply with court orders, regulatory decisions, or orders from competent authorities, including those outside your country of residence; (d) to enforce our Terms of Use; (e) to protect our operations; (f) to protect our rights, privacy, and security, yours, or those of third parties; (g) to detect and prevent fraud; (h) to allow us to pursue remedies or limit damages; and (i) in other ways permitted by law.

Section 3 – Failure to Provide Personal Data

You are not required to share the Personal Data we request. However, if you choose not to share it, in some cases we may be unable to provide you full access to the store, certain specialized features, the assistance you may need, or to fulfill product delivery or provide the service you contracted.

Section 4 – Data Collected

The general public may browse the store without registration or sending Personal Data. However, some store features may depend on registration and submission of Personal Data, such as completing a purchase/service or enabling delivery/provision by us.

When contacting the store, we may collect:

  1. Contact data: first and last name, phone number, address, city, state, and email address;
  2. Submitted information: information you send via forms (questions, complaints, suggestions, feedback, etc.).

During general browsing, we may collect:

  1. Location data: geolocation data when you access the store;
  2. Preferences: information about your preferences and interests regarding products/services (when you tell us or when inferred from what we know about you);
  3. Store browsing data: information about your visits and activities, including content (and any ads) you view and interact with, information about your browser and device, your IP address, your location, and the address of the site from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons, and embedded web links. See Section 7 below for more details;
  4. Anonymous or aggregated data: anonymous survey responses or anonymous/aggregated information about how the store is used. In some operations, we apply de-identification or pseudonymization to your data so it is reasonably unlikely that you can be identified with available technology;
  5. Other information we may collect: information that does not specifically reveal your identity or is not directly related to an individual, such as browser and device information; store usage data; and information collected via cookies, pixel tags, and similar technologies.

We do not collect Sensitive Personal Data.

Section 5 – Sharing Personal Data with Third Parties

We may share your Personal Data:

  1. With partner company(ies) you select or opt to send your data/questions to, and with service providers or partners to manage or support certain aspects of our business operations on our behalf. These providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including environments for staging and production, and providers of hosting and data storage, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services;
  2. With third parties to help us manage the store;
  3. With third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or stock (including in connection with bankruptcy or similar proceedings).

Section 6 – International Data Transfers

Personal Data and other information collected by us may be transferred to or accessed by entities within the partner companies’ corporate group worldwide in accordance with this Privacy Policy.

Section 7 – Automatic Collection of Personal Data

When you visit the store, it may store or retrieve information in your browser, mainly in the form of cookies (text files containing small amounts of information). This information may be about you, your preferences, or your device and is primarily used to make the store work as you expect. The information does not usually identify you directly, but it can provide a more personalized web experience.

In accordance with this Privacy Policy and with your consent, we and our third-party service providers may collect your Personal Data in various ways, including:

  1. Through your browser or device: certain information is collected by most browsers or automatically by internet-access devices, such as computer type, screen resolution, operating system name and version, device model and manufacturer, language, and internet browser type and version. We may use this information to ensure the store functions properly.
  2. Use of cookies: information about your use of the store may be collected by third parties via cookies. Cookies are information stored directly on the computer you use. They allow the collection of information such as browser type, time spent in the store, pages visited, language preferences, and other anonymous traffic data. We and our providers use this information for security protection, to facilitate navigation, display information more efficiently, personalize your experience, and for online tracking. We also collect statistical information about store usage to continually improve design and functionality, understand how the store is used, and help troubleshoot issues. If you do not want information collected via cookies, most browsers offer a simple procedure to automatically reject cookies or to accept/reject specific cookies from a given site. However, this may impact your experience in the store. Your choices may affect browsing and any features that require cookies. We are not responsible for consequences arising from limited store functionality caused by disabling cookies on your device (inability to set or read a cookie).
  3. Use of pixel tags and similar technologies: pixel tags (also known as web beacons and clear GIFs) may be used to track user actions in the store (including email recipients), measure the success of our marketing campaigns, collect statistics on store usage and response rates, and for other purposes. We may engage behavioral advertising companies to obtain reports about ads related to the store across the internet. For this, these companies use cookies, pixel tags, and other technologies to collect information about your use of our store and third-party sites. We are not responsible for pixel tags, cookies, and similar technologies used by third parties.

Section 8 – Categories of Cookies

Cookies used in our store comply with legal requirements and fall into the following categories:

  1. Strictly necessary: enable secure navigation and essential features (e.g., security cookies that authenticate users, protect your data, and prevent fraudulent logins).
  2. Performance: collect encoded and anonymous information related to our store, such as visitors to a specific page, traffic sources, and pages accessed. Data is used only to improve the site and measure communication effectiveness.
  3. Functionality: remember user preference settings to improve your visit (e.g., layout settings or responses to promotional pop-ups and sign-ups), avoiding repeated prompts.
  4. Advertising: used to create segmented campaigns and deliver ads according to your profile in our store.

Section 9 – User Rights

You may request at any time: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) correction of incomplete, inaccurate, or outdated data; (iv) anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data; (v) portability of Personal Data to another service provider, provided our trade secrets are preserved; (vi) deletion of Personal Data processed with your consent, as permitted by law; (vii) information about entities with whom your Personal Data has been shared; (viii) information about the possibility of withholding consent and the consequences of refusal; and (ix) withdrawal of consent. Your requests will be handled with care to ensure your rights are effectively respected. We may ask you to verify your identity to ensure Personal Data is shared only with its rightful owner.

Note that in certain cases (e.g., due to legal requirements), your request may not be immediately fulfilled, and we may be unable to comply due to legal obligations.

Section 10 – Security of Personal Data

We seek to adopt technical and organizational measures required by Data Protection Laws to protect Personal Data within our organization. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure. If you believe your interaction with us is no longer secure (for example, if you think the security of any of your accounts has been compromised), please notify us immediately.

Section 11 – Hyperlinks to Other Sites and Social Networks

The store may, from time to time, contain hyperlinks that redirect you to websites belonging to our partners, advertisers, and suppliers. If you click any of these links, remember that each site has its own privacy practices and we are not responsible for those policies. Review those policies before submitting any Personal Data to such sites.

We are not responsible for the data collection, use, and disclosure policies and practices (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media platform, operating system provider, wireless internet service provider, or device manufacturer, including any Personal Data you disclose to other organizations through applications, related to such applications, or published on our social media pages. We recommend that you review each visited site’s or service provider’s privacy policy.

Section 12 – Updates to This Privacy Policy

If we modify our Privacy Policy, we will publish the new text in the store with the updated revision date. We may change this Privacy Policy at any time. If there is a material change to the terms, we may inform you through the contact details in our database or via a notice in our store.

We remain committed not to process your Personal Data in a manner incompatible with the purposes described above, unless otherwise required by law or court order.

Your continued use of the store after changes means you accept the revised Privacy Policy. If, after reading the revised version, you do not agree with its terms, please discontinue access to the store.

Section 13 – Data Protection Officer

If you wish to exercise any of the rights set out in this Privacy Policy and/or under Data Protection Laws, including withdrawing your consent, or if you have any questions regarding the Processing of your Personal Data, please contact us at [email protected].